Quote from: p137THE TRAP: RULE BEATINGRules to govern a system can lead to rule beating--perverse behavior that [obeys the rules, but] distorts the systemTHE WAY OUTDesign, or redesign, rules to release creativity not in the direction of beating the rules, but in the direction of achieving the purpose of the rules
I've written up a quote but I think I'll just summarize all of them at the end, and maybe re-summarize where I think they can be lumped together.