I worry myself about whether I would just be injecting my own bias into situations when I ask someone to see for themselves the deep feeling, but I also think a designer is nothing special; I have no exclusive claim to the ability to see past a bad reactive proposed (or demanded) solution to the deeper feeling. If I look at something like this as a designer (is that even the right word? I need a better word), do I involve the person making the complaint or do I carry on without them?
It is a more living world in which I can speak frankly to the person about what I think they really feel. Then that is what I must do.
However: it also depends on the context. If it is someone who doesn't really care, who has no reason to care, no investment in the process, then I do not need to involve them in the process. I just need to discuss with them their own feeling, not . . . the whole entire thing.
It is a more living world in which I can speak frankly to the person about what I think they really feel. Then that is what I must do.
However: it also depends on the context. If it is someone who doesn't really care, who has no reason to care, no investment in the process, then I do not need to involve them in the process. I just need to discuss with them their own feeling, not . . . the whole entire thing.